State Farm® Insurance Agent Brad Carpenter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
CeeCee
April 22, 2026
5
out of
5
rating by CeeCee
"I am very pleased with the professional and dedicated service I experienced with Chandra. She immediately responded to my VM message and was able to give me a quote. Their prices are the best!! If you are looking for insurance, this will be your best and last search."
We responded:
"Thank you, CeeCee, for sharing your experience with Chandra. It's great to hear that she was able to respond quickly and provide you with a quote. We appreciate your recommendation and are glad you found our prices competitive."
Cathy Hoover
April 16, 2026
5
out of
5
rating by Cathy Hoover
"I spoke with Chandra on the phone and switched my car and condo insurance to State Farm. She was very pleasant and patient during the process."
We responded:
"Thank you Cathy for the great review on Chandra and our agency! I am pleased to see we were able to assist with your auto insurance and condo insurance. Your contribution helps us maintain our #1 position in auto insurance and condo insurance in Stark county and Ohio!"
Christale Brinkman
April 9, 2026
5
out of
5
rating by Christale Brinkman
"Great agent! Explained everything thoroughly. Definitely recommend!"
We responded:
"Thank you, Christale, for your feedback! It's great to hear that everything was explained thoroughly. We appreciate your recommendation."
Michael Sapa
March 26, 2026
1
out of
5
rating by Michael Sapa
"This man is such a horrible person to work with. He speaks down to you as if I don't have two brain cells to put together. I would NEVER want to work with him again."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
D McPhee
March 26, 2026
1
out of
5
rating by D McPhee
"Unprofessional and lacks customer services. Did not utilize their services."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Paul Blackledge
March 26, 2026
1
out of
5
rating by Paul Blackledge
"Totally rude and unprofessional as a salesperson definitely wouldn’t want to work for or deal with in any way."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Zach
March 23, 2026
5
out of
5
rating by Zach
"Super simply and efficient. Got exactly what I needed fast and cheaper than my old insurance company!! Shane was my agent and he was amazing I’d recommend him to anyone"
We responded:
"Thank you, Zach, for sharing your experience! It's great to hear that Shane was able to assist you efficiently and provide a better deal than your previous insurance. We appreciate your recommendation and look forward to serving you in the future."
Justin Wren
March 17, 2026
5
out of
5
rating by Justin Wren
"I love these guys.They did a great job, would get me insurance in a matter of an hour.While I was even at the b m v and dropped my price , a hundred dollars from what I was paying , so all in all , these guys deserve a great review and they're good company to be with"
We responded:
"Thank you, Justin, for sharing your experience! We're glad we could assist you quickly and help reduce your insurance costs. It's great to have you with us."
Hannah Regimbal
February 20, 2026
5
out of
5
rating by Hannah Regimbal
"Shane is always so great to work with. Answers all questions thoroughly and great customer service all around."
We responded:
"Thank you, Hannah, for your feedback! We're glad to hear that Shane has been helpful and provided thorough answers to your questions. We appreciate your support and look forward to continuing to serve you."
Angela J. Hammond
February 9, 2026
5
out of
5
rating by Angela J. Hammond
"I had a great experience here at State Farm on Portage branch in Massillon. Come see Chanda Martin."
We responded:
"Thank you, Angela, for sharing your experience at our Portage branch in Massillon. We're glad to hear that Chanda was able to assist you. Your feedback means a lot to us."
Katherine Fields
January 23, 2026
5
out of
5
rating by Katherine Fields
"Chandra Martin was a delight to work with! My sister passed away suddenly out of state and she worked with me getting home owners coverage. She made everything easy for me during this stressful time. I would highly recommend using this State Farm Insurance agent!!!"
We responded:
"Thank you, Katherine, for sharing your experience. We're grateful Chandra could assist you during such a difficult time and make the process easier. Your recommendation means a lot to us. "
Shirley Pelot
December 15, 2025
5
out of
5
rating by Shirley Pelot
"Shane has worked with me for about a week trying to get me settled. I started by calling about business insurance, and I have switched my personal car over so far. Next month I will be moving multiple motorcycles onto my personal insurance as well. While several more phone calls were involved, I absolutely love that once he found out my business partner had a personal policy with another office, he looked them up and sent me to them for our business needs. I don't know of many insurance agents with that kind of honesty, and that is the main reason I came back to Shane for my new policies."
We responded:
"Thank you Shirley for the excellent review! Honestly is always the best policy and I am pleased to hear we were able to take care of you. This is why we are the number #1 insurance agency in Ohio! "
douglas cella
December 11, 2025
5
out of
5
rating by douglas cella
"I was very well attended. They helped me with everything I needed and were very patient with me throughout the whole process. Great service!”"
We responded:
"Thank you Douglas for trusting us with your auto insurance! Another 5 star review keeps us #1 in auto insurance in the state of Ohio!"
waleed mosa
December 9, 2025
5
out of
5
rating by waleed mosa
"Chandra is absolutely professional and understood my concerns. The best agent I have ever talked to!! They cut my insurance bill in half. 100% recommend!!!"
We responded:
"Great to hear Chandra was able to help you out! Pleased to see we were able to help you with your auto insurance! This reviews continues to move us further into being the #1 choice for auto insurance in NE Ohio!"
Dave Root
December 6, 2025
5
out of
5
rating by Dave Root
"Chandra was very professional and an excellent communicator. We arranged the coverage I needed."
We responded:
"Appreciate the 5 star review Dave! Chandra is amazing and I am pleased to hear we were able to help you with auto insurance and home insurance. This review helps us maintain the #1 auto insurance position in Ohio!"
Tamera Cook
December 1, 2025
5
out of
5
rating by Tamera Cook
"Just changed insurance company after many years and had a great experience doing so! Thanks Elle!"
We responded:
"5-stars...THANK YOU! I am pleased Elli at our Barberton office was able to assist you with auto insurance. This review keeps us #1 in auto insurance and life insurance in the state of Ohio!"
Chris Lavy
November 12, 2025
5
out of
5
rating by Chris Lavy
"I had a great experience with Chandra. She was friendly, knowledgeable, and eager to help"
We responded:
"Thank you Chris for the awesome review of Chandra and our agency. I am pleased to see we were able to help with your auto insurance! This review helps us continue to lead the area for great auto insurance!"
Eileen Hayes
November 7, 2025
5
out of
5
rating by Eileen Hayes
"Shane was very help and super nice and easy to work with."
We responded:
"Thank you Eileen for the great review of Shane and our agency! I am pleased to hear we were able to take care of your auto insurance! "
Salima Musbah
November 4, 2025
5
out of
5
rating by Salima Musbah
"I had a great experience with State Farm- Brad Carpenter office-, specially Elli Thomas! She was very helpful quick and knowledgeable! I have multiple policies with them and I always get a good and a quick response. I definitely recommend this company for their professional services!"
We responded:
"Thank you Salima for the 5 star review! Reviews like this one keep us everyone's #1 choice for insurance in Ohio!"
Ann Scales
October 19, 2025
5
out of
5
rating by Ann Scales
"Ellie was very patient and understanding when I called about changing insurance from another provider to State Farm. Even through my frustration and anger she was very sympathetic and professional to get me through it. She took the time and effort to get all of my insurance needs to the price I needed. I only wish I had called sooner!"
We responded:
"What a great review Ann of Ellie and our Barberton office! I am pleased to learn we were able to help you with your auto insurance and home insurance needs! This review continues to push as to be the best insurance agency in Barberton and Summit county!"
Gehrig
October 16, 2025
5
out of
5
rating by Gehrig
"Shane has been of the most helpful by helping my wife and I switch over to State Farm so we can save money."
We responded:
"Thank you Gehrig for the awesome review! I am pleased to hear Shane was helpful and we were able to save you some hard earned cash! This review will keep us at the top of the auto insurance agencies in the state of Ohio!"
Shawna Leatherman
September 25, 2025
5
out of
5
rating by Shawna Leatherman
"My agents name is Shane and I cannot express how wonderful of a person this gentleman is. He has helped with so many issues and has talked us through every question we’ve had. And he speaks to you like you’re having a normal phone conversation not like he’s trying to sell you something which I Greatly appreciate. I could not ask for a better agent or a better insurance firm. If anybody asks me for a good insurance company I would 100% send them in the direction of Shane any day of the week. Good job and keep up the great work!"
We responded:
"Thank you Shawna for the awesome review of Shane and our agencies! I really appreciate you sharing how much we want to help. This review helps us be the best agency for insurance in Summit County and all of Ohio!"
Caleb Miller
September 19, 2025
5
out of
5
rating by Caleb Miller
"Shane did an amazing job!"
We responded:
"Appreciate the great review on us Caleb! I am pleased to hear about Shane helping you with your auto insurance and life insurance needs...both so important! Reviews like this keep us #1 in auto insurance in Ohio!"
Michele Kohler
September 11, 2025
5
out of
5
rating by Michele Kohler
"Elli was my point of contact for changing auto and home insurance companies. She was prompt on quotes, answers to questions I had, and the final touch on moving over to State Farm. Very much appreciated working with her. Wish her continues success with State Farm."
We responded:
"Thank you so much Michele for taking the time to leave us a review! I am pleased to learn Elli was helpful and took care of your needs. Thank you for choosing us for your homeowners insurance and auto insurance needs. This review contributes to our agencies being the #1 choice for auto insurance in Stark and surrounding counties!"
vickie geissler
September 3, 2025
5
out of
5
rating by vickie geissler
"Shawn has always been very professional and very helpful with everything. He always makes sure I have w h at i need. Thank you Shawn"
We responded:
"Thank you Vickie for the great review of our office! We appreciate you choosing us for all of your insurance needs! "