State Farm® Insurance Agent Brad Carpenter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Johna
June 9, 2026
5
out of
5
rating by Johna
""Chandra" from Brad carpenter's State Farm office🤗, was so exceptional And more than willing and very courtesy and respectful, which made me honor representing state farm for sure and its office that she works 🎖 💯🙏🫶"
We responded:
"Thank you Johna for recognizing Chandra's efforts! We appreciate this review as it helps us maintain being the #1 auto insurance agency in Ohio. "
Sarah Hrycyk
June 2, 2026
5
out of
5
rating by Sarah Hrycyk
"Alexa has been very helpful to my husband and I as first time homebuyers. Always professional and knowledgeable. Highly recommend!"
We responded:
"Thank you, Sarah, for your kind words! We're glad to hear that Alexa was able to assist you and your husband as first-time homebuyers. Your recommendation means a lot to us!"
Lyta Marie
June 1, 2026
5
out of
5
rating by Lyta Marie
"John was amazing to work with and made my bundling process so quick and easy and everything I asked for he did and made sure I was within my budget with the insurance I needed. Definitely recommend working with this branch!!"
We responded:
"Thank you Lyta for the amazing review! I am so pleased John Hilber was able to help you with your auto insurance and renter's insurance. This review keeps us the #1 auto insurance agency in Ohio!"
Frances Gonzalez
May 29, 2026
5
out of
5
rating by Frances Gonzalez
"SHANE was so excellent he helped me get home owner insurance and also car insurance he explained both policies"
We responded:
"Thank you, Frances, for your review! We're glad to hear that Shane was able to assist you with both your homeowner and car insurance needs. If you have any more questions, feel free to reach out."
Barbara Pace
May 21, 2026
5
out of
5
rating by Barbara Pace
"Shane was very knowledgeable and helped a great deal to get the coverage we needed."
We responded:
"Thank you, Barbara, for your feedback. We're glad Shane could assist you in finding the right coverage. If you have any more questions or need further assistance, feel free to reach out."
Kourtney Leonard
May 21, 2026
5
out of
5
rating by Kourtney Leonard
"I needed to get renters insurance and the entire staff was so nice and extremely helpful. Shoutout to John for being so friendly and answering all of my questions, he made this process so easy and simple. I will definitely continue to use State Farm!"
We responded:
"Thank you, Kourtney, for your kind review! We're glad to hear that John and the team made your renters insurance process easy and simple. We look forward to continuing to serve your insurance needs at State Farm!"
Sara Thompson
May 19, 2026
5
out of
5
rating by Sara Thompson
"I had to call in with some questions to get a car seat replacement. Shane was so friendly and knowledgeable. He went above and beyond to provide guidance and help."
We responded:
"Thank you, Sara, for sharing your experience. It's great to hear that Shane was able to assist you with your car seat replacement questions and provide the guidance you needed. We appreciate your feedback! "
James Adkins
May 14, 2026
5
out of
5
rating by James Adkins
"Shane was a amazing person to talk to and he helped me and my fiancé with are insurance and adding are coverage I never met him before but it felt like we were friends for years"
We responded:
"Thank you, James, for sharing your experience! It's great to hear that Shane made you and your fiancé feel so comfortable while assisting with your auto insurance and renter's insurance needs. We appreciate your feedback and look forward to continuing to serve you."
Veronica Heather
May 14, 2026
5
out of
5
rating by Veronica Heather
"Had to switch car insurance due to some unforeseen circumstances. John H was able to help me get a quote that was cheaper than my previous insurance, and it took almost no time at all. Very polite and efficient, and answered all of my questions thoroughly!"
We responded:
"Thank you, Veronica, for sharing your experience! We're glad John H could assist you quickly and efficiently with a more affordable car insurance quote. This review contributes to us being the #1 car insurance agency in NE Ohio! "
CeeCee
April 22, 2026
5
out of
5
rating by CeeCee
"I am very pleased with the professional and dedicated service I experienced with Chandra. She immediately responded to my VM message and was able to give me a quote. Their prices are the best!! If you are looking for insurance, this will be your best and last search."
We responded:
"Thank you, CeeCee, for sharing your experience with Chandra. It's great to hear that she was able to respond quickly and provide you with a quote. We appreciate your recommendation and are glad you found our prices competitive."
Cathy Hoover
April 16, 2026
5
out of
5
rating by Cathy Hoover
"I spoke with Chandra on the phone and switched my car and condo insurance to State Farm. She was very pleasant and patient during the process."
We responded:
"Thank you Cathy for the great review on Chandra and our agency! I am pleased to see we were able to assist with your auto insurance and condo insurance. Your contribution helps us maintain our #1 position in auto insurance and condo insurance in Stark county and Ohio!"
Christale Brinkman
April 9, 2026
5
out of
5
rating by Christale Brinkman
"Great agent! Explained everything thoroughly. Definitely recommend!"
We responded:
"Thank you, Christale, for your feedback! It's great to hear that everything was explained thoroughly. We appreciate your recommendation."
Michael Sapa
March 26, 2026
1
out of
5
rating by Michael Sapa
"This man is such a horrible person to work with. He speaks down to you as if I don't have two brain cells to put together. I would NEVER want to work with him again."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
D McPhee
March 26, 2026
1
out of
5
rating by D McPhee
"Unprofessional and lacks customer services. Did not utilize their services."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Paul Blackledge
March 26, 2026
1
out of
5
rating by Paul Blackledge
"Totally rude and unprofessional as a salesperson definitely wouldn’t want to work for or deal with in any way."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Zach
March 23, 2026
5
out of
5
rating by Zach
"Super simply and efficient. Got exactly what I needed fast and cheaper than my old insurance company!! Shane was my agent and he was amazing I’d recommend him to anyone"
We responded:
"Thank you, Zach, for sharing your experience! It's great to hear that Shane was able to assist you efficiently and provide a better deal than your previous insurance. We appreciate your recommendation and look forward to serving you in the future."
Justin Wren
March 17, 2026
5
out of
5
rating by Justin Wren
"I love these guys.They did a great job, would get me insurance in a matter of an hour.While I was even at the b m v and dropped my price , a hundred dollars from what I was paying , so all in all , these guys deserve a great review and they're good company to be with"
We responded:
"Thank you, Justin, for sharing your experience! We're glad we could assist you quickly and help reduce your insurance costs. It's great to have you with us."
Hannah Regimbal
February 20, 2026
5
out of
5
rating by Hannah Regimbal
"Shane is always so great to work with. Answers all questions thoroughly and great customer service all around."
We responded:
"Thank you, Hannah, for your feedback! We're glad to hear that Shane has been helpful and provided thorough answers to your questions. We appreciate your support and look forward to continuing to serve you."
Angela J. Hammond
February 9, 2026
5
out of
5
rating by Angela J. Hammond
"I had a great experience here at State Farm on Portage branch in Massillon. Come see Chanda Martin."
We responded:
"Thank you, Angela, for sharing your experience at our Portage branch in Massillon. We're glad to hear that Chanda was able to assist you. Your feedback means a lot to us."
Katherine Fields
January 23, 2026
5
out of
5
rating by Katherine Fields
"Chandra Martin was a delight to work with! My sister passed away suddenly out of state and she worked with me getting home owners coverage. She made everything easy for me during this stressful time. I would highly recommend using this State Farm Insurance agent!!!"
We responded:
"Thank you, Katherine, for sharing your experience. We're grateful Chandra could assist you during such a difficult time and make the process easier. Your recommendation means a lot to us. "
Shirley Pelot
December 15, 2025
5
out of
5
rating by Shirley Pelot
"Shane has worked with me for about a week trying to get me settled. I started by calling about business insurance, and I have switched my personal car over so far. Next month I will be moving multiple motorcycles onto my personal insurance as well. While several more phone calls were involved, I absolutely love that once he found out my business partner had a personal policy with another office, he looked them up and sent me to them for our business needs. I don't know of many insurance agents with that kind of honesty, and that is the main reason I came back to Shane for my new policies."
We responded:
"Thank you Shirley for the excellent review! Honestly is always the best policy and I am pleased to hear we were able to take care of you. This is why we are the number #1 insurance agency in Ohio! "
douglas cella
December 11, 2025
5
out of
5
rating by douglas cella
"I was very well attended. They helped me with everything I needed and were very patient with me throughout the whole process. Great service!”"
We responded:
"Thank you Douglas for trusting us with your auto insurance! Another 5 star review keeps us #1 in auto insurance in the state of Ohio!"
waleed mosa
December 9, 2025
5
out of
5
rating by waleed mosa
"Chandra is absolutely professional and understood my concerns. The best agent I have ever talked to!! They cut my insurance bill in half. 100% recommend!!!"
We responded:
"Great to hear Chandra was able to help you out! Pleased to see we were able to help you with your auto insurance! This reviews continues to move us further into being the #1 choice for auto insurance in NE Ohio!"
Dave Root
December 6, 2025
5
out of
5
rating by Dave Root
"Chandra was very professional and an excellent communicator. We arranged the coverage I needed."
We responded:
"Appreciate the 5 star review Dave! Chandra is amazing and I am pleased to hear we were able to help you with auto insurance and home insurance. This review helps us maintain the #1 auto insurance position in Ohio!"
Tamera Cook
December 1, 2025
5
out of
5
rating by Tamera Cook
"Just changed insurance company after many years and had a great experience doing so! Thanks Elle!"
We responded:
"5-stars...THANK YOU! I am pleased Elli at our Barberton office was able to assist you with auto insurance. This review keeps us #1 in auto insurance and life insurance in the state of Ohio!"