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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jasmine Westendorf

Jasmine Westendorf

July 31, 2026

5  out of  5
rating by Jasmine Westendorf
"10/10 experience, very helpful, transparent, honest, all around wonderful service"
We responded:
"Trust and clear communication are at the heart of what we do! We’re pleased to hear our team provided the helpful and honest service you were looking for, Jasmine. Thank you for sharing your experience, and we look forward to continuing to be a resource for all your insurance needs."
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Devon Ballard

July 28, 2026

5  out of  5
rating by Devon Ballard
"I called State Farm to get a quote for my 4 vehicles and my home. I’ve been with a competing insurance company for 10 years. After a claim and a bit of mishap I decided to shop around.

I called State Farm after hours. A lady named Becca that actually spoke English was super helpful she got me in touch with
John H. At the brad carpenter location.

He was very very helpful and very good at communicating. He answered all of my questions willingly some without me even having to ask. He even saved me a couple hundred bucks a month. I am very pleased so far with State Farm.

(Like a good neighbor.. State Farm is there)"
We responded:
"What a great experience to hear about, Devon! We’re happy Becca and John H. were able to provide helpful guidance and find ways to save on your insurance. Thank you for choosing our team—we’re grateful for the opportunity to help protect what matters most to you."
Profile photo of Robert Sole

Robert Sole

July 24, 2026

5  out of  5
rating by Robert Sole
"Listen state farm came in clutch for me! I just bought a motorcycle and the dealership was closing at 6. I was able to call them and get insurance on the bike 30 minutes before close and I was shocked at how honest and open they were about pricing and coverage. I walked away with a bike in record breaking time with full coverage insurance and a small life policy for a little over 40 dollar's. My agents brad carpenter and honestly hes been very solid for me and my vehicle coverages. Highly recommend him and his crew to handle your insurance policies!"
We responded:
"Robert, we’re so glad you trusted our team during such an important moment! We’re happy we could help get your motorcycle insurance set up quickly, even with the dealership closing soon. It’s great to know you appreciated the clear pricing and coverage options. We’re pleased to work with you and are always here when you need us."
Profile photo of Christine Kerr

Christine Kerr

July 21, 2026

5  out of  5
rating by Christine Kerr
"Agent was very helpful and explained everything very well."
We responded:
"Christine, it’s wonderful to know you had such a positive experience with our team. We’re grateful we could answer your questions and make the insurance process feel easier to navigate. Thank you for choosing us!"
Profile photo of Steven Baldwin

Steven Baldwin

July 17, 2026

5  out of  5
rating by Steven Baldwin
"started a quote through the app and a couple days later brad had called me and to say i thought i was going to be paying over what i payed with geico but that wasn’t the case, he helped me out a lot and was very friendly and helpful. i would 100% recommend brad to friends family etc!!!"
We responded:
"Thank you Steven for the great review! I am so pleased that Shane could help you in my office protect what's most important to you and combine ALL of your discounts! This review contributes to us being the best rated insurance agency in Ohio!"
Profile photo of Rick Long

Rick Long

July 16, 2026

5  out of  5
rating by Rick Long
"Elli Thomas is a great service agent at State Farm: she was prompt courteous and answered all my questions. I was surprised at how quickly she took care of my new policy. I would wholeheartedly recommend her to anyone looking to switch insurance companies. After spending a long afternoon calling many insurance companies, I was relieved that Elli and State Farm could take care of me in that painless fashion. Thanks again Elli, great job!
Rick Long"
We responded:
"We’re grateful you trusted Elli and our team with your insurance needs, Rick. Your feedback about her efficiency and attention to detail means a lot, and we appreciate you sharing your experience with us."
Profile photo of Terrence Manns

Terrence Manns

July 10, 2026

5  out of  5
rating by Terrence Manns
"great service i’m looking forward to doing business with state farm!"
We responded:
"Hearing that you had a great experience means a lot to our team. Thank you for your kind feedback, Terrence! We're always here to help with your insurance needs whenever you need us."
Profile photo of Jessica Davidson

Jessica Davidson

July 2, 2026

5  out of  5
rating by Jessica Davidson
"Covered all questions that needed to be answered,very excellent customer service."
We responded:
"Thank you, Jessica! Positive feedback like yours reminds us why we love serving our community. We appreciate you choosing our agency."
Profile photo of Wendy Shaffer

Wendy Shaffer

June 26, 2026

5  out of  5
rating by Wendy Shaffer
"Fantastic Insurance Agent! excellent service, friendly, knowledgeable and always responsive. Highly recommend!"
We responded:
"Wendy, your review put a smile on our faces! Knowing you had an excellent experience and felt well taken care of is exactly what we strive for. Thanks for recommending our team!"
Profile photo of Harlan Hornsby

Harlan Hornsby

June 18, 2026

5  out of  5
rating by Harlan Hornsby
"John helped me out getting the coverage going and he was thorough and a very good dude!! Excellent service!"
We responded:
"Thank you Harlan for the 5* review! I am glad John H was able to help you with your homeowners insurance and auto insurance. I am sure he will continue to assist you with protecting what's important to you. This review keeps us the #1 agency in Ohio!"
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Johna

June 9, 2026

5  out of  5
rating by Johna
""Chandra" from Brad carpenter's State Farm office🤗, was so exceptional And more than willing and very courtesy and respectful, which made me honor representing state farm for sure and its office that she works 🎖 💯🙏🫶"
We responded:
"Thank you Johna for recognizing Chandra's efforts! We appreciate this review as it helps us maintain being the #1 auto insurance agency in Ohio. "
Profile photo of Sarah Hrycyk

Sarah Hrycyk

June 2, 2026

5  out of  5
rating by Sarah Hrycyk
"Alexa has been very helpful to my husband and I as first time homebuyers. Always professional and knowledgeable. Highly recommend!"
We responded:
"Thank you, Sarah, for your kind words! We're glad to hear that Alexa was able to assist you and your husband as first-time homebuyers. Your recommendation means a lot to us!"
Profile photo of Lyta Marie

Lyta Marie

June 1, 2026

5  out of  5
rating by Lyta Marie
"John was amazing to work with and made my bundling process so quick and easy and everything I asked for he did and made sure I was within my budget with the insurance I needed. Definitely recommend working with this branch!!"
We responded:
"Thank you Lyta for the amazing review! I am so pleased John Hilber was able to help you with your auto insurance and renter's insurance. This review keeps us the #1 auto insurance agency in Ohio!"
Profile photo of Frances Gonzalez

Frances Gonzalez

May 29, 2026

5  out of  5
rating by Frances Gonzalez
"SHANE was so excellent he helped me get home owner insurance and also car insurance he explained both policies"
We responded:
"Thank you, Frances, for your review! We're glad to hear that Shane was able to assist you with both your homeowner and car insurance needs. If you have any more questions, feel free to reach out."
Profile photo of Barbara Pace

Barbara Pace

May 21, 2026

5  out of  5
rating by Barbara Pace
"Shane was very knowledgeable and helped a great deal to get the coverage we needed."
We responded:
"Thank you, Barbara, for your feedback. We're glad Shane could assist you in finding the right coverage. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Kourtney Leonard

Kourtney Leonard

May 21, 2026

5  out of  5
rating by Kourtney Leonard
"I needed to get renters insurance and the entire staff was so nice and extremely helpful. Shoutout to John for being so friendly and answering all of my questions, he made this process so easy and simple. I will definitely continue to use State Farm!"
We responded:
"Thank you, Kourtney, for your kind review! We're glad to hear that John and the team made your renters insurance process easy and simple. We look forward to continuing to serve your insurance needs at State Farm!"
Profile photo of Sara Thompson

Sara Thompson

May 19, 2026

5  out of  5
rating by Sara Thompson
"I had to call in with some questions to get a car seat replacement. Shane was so friendly and knowledgeable. He went above and beyond to provide guidance and help."
We responded:
"Thank you, Sara, for sharing your experience. It's great to hear that Shane was able to assist you with your car seat replacement questions and provide the guidance you needed. We appreciate your feedback! "
Profile photo of James Adkins

James Adkins

May 14, 2026

5  out of  5
rating by James Adkins
"Shane was a amazing person to talk to and he helped me and my fiancé with are insurance and adding are coverage

I never met him before but it felt like we were friends for years"
We responded:
"Thank you, James, for sharing your experience! It's great to hear that Shane made you and your fiancé feel so comfortable while assisting with your auto insurance and renter's insurance needs. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Veronica Heather

Veronica Heather

May 14, 2026

5  out of  5
rating by Veronica Heather
"Had to switch car insurance due to some unforeseen circumstances. John H was able to help me get a quote that was cheaper than my previous insurance, and it took almost no time at all. Very polite and efficient, and answered all of my questions thoroughly!"
We responded:
"Thank you, Veronica, for sharing your experience! We're glad John H could assist you quickly and efficiently with a more affordable car insurance quote. This review contributes to us being the #1 car insurance agency in NE Ohio! "
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CeeCee

April 22, 2026

5  out of  5
rating by CeeCee
"I am very pleased with the professional and dedicated service I experienced with Chandra. She immediately responded to my VM message and was able to give me a quote. Their prices are the best!! If you are looking for insurance, this will be your best and last search."
We responded:
"Thank you, CeeCee, for sharing your experience with Chandra. It's great to hear that she was able to respond quickly and provide you with a quote. We appreciate your recommendation and are glad you found our prices competitive."
Profile photo of Cathy Hoover

Cathy Hoover

April 16, 2026

5  out of  5
rating by Cathy Hoover
"I spoke with Chandra on the phone and switched my car and condo insurance to State Farm. She was very pleasant and patient during the process."
We responded:
"Thank you Cathy for the great review on Chandra and our agency! I am pleased to see we were able to assist with your auto insurance and condo insurance. Your contribution helps us maintain our #1 position in auto insurance and condo insurance in Stark county and Ohio!"
Profile photo of Christale Brinkman

Christale Brinkman

April 9, 2026

5  out of  5
rating by Christale Brinkman
"Great agent! Explained everything thoroughly. Definitely recommend!"
We responded:
"Thank you, Christale, for your feedback! It's great to hear that everything was explained thoroughly. We appreciate your recommendation."
Profile photo of Michael Sapa

Michael Sapa

March 26, 2026

1  out of  5
rating by Michael Sapa
"This man is such a horrible person to work with. He speaks down to you as if I don't have two brain cells to put together. I would NEVER want to work with him again."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Profile photo of D McPhee

D McPhee

March 26, 2026

1  out of  5
rating by D McPhee
"Unprofessional and lacks customer services. Did not utilize their services."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."
Profile photo of Paul Blackledge

Paul Blackledge

March 26, 2026

1  out of  5
rating by Paul Blackledge
"Totally rude and unprofessional as a salesperson definitely wouldn’t want to work for or deal with in any way."
We responded:
"Thank you for your feedback. We have no record of a customer by your name in our system, and it appears you are not a client of our agency. We take all feedback seriously, but as you are not a State Farm customer and have no affiliation with our business, we believe this review may have been posted in error. We’d be happy to discuss this further if you’d like to reach out to our office directly."